Customer service

Get in touch with our team

Direct email support with replies within one business day, Monday through Friday, 9:00 to 17:00 GMT.

24 hrs

average reply time

Mon-Fri

office hours GMT

Direct enquiry

Send us a message

Provide your order number and details below for prompt assistance with shipments, returns, or item condition verification.

Service points

How we can assist

Straightforward guidance across orders, returns, and pre-owned verification.

Order tracking updates

Returns authorisation

Condition verification

Check your Royal Mail 48 Tracked status or request dispatch confirmation details.

Initiate our hassle-free 30-day return procedure for eligible items.

Ask specific grading questions regarding our inspected second-hand inventory.